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HomeCoursesProject, Procurement & Contract Training CoursesAdvanced Claims Management and Contractual Dispute Handling Training Course
Project, Procurement & Contract Training CoursesNairobi, Mombasa, Naivasha +12 more
Advanced Claims Management and Contractual Dispute Handling Training Course
Strengthen claims administration, contractual dispute handling, and negotiation strategies for complex projects and contracts.
5 Days
Duration
Certificate
Included
Instructor-Led
Delivery
All levels
Level
AC
Advanced Claims Management and Contractual Dispute Handling Training Course
Starting From
$700
per participant
Flexible Delivery
In-Person, Live Online
Language
English
Dedicated Support
Pre & post training
Course Overview
This Advanced Claims Management and Contractual Dispute Handling course equips professionals with advanced knowledge and practical tools for managing contractual claims, resolving disputes, strengthening negotiation strategies, and improving compliance within complex project and contract environments. The program focuses on claims prevention, documentation management, dispute resolution mechanisms, arbitration processes, legal compliance, risk mitigation, and stakeholder communication to support effective project continuity and commercial performance. Participants will gain practical expertise in claims preparation, delay analysis, evidence management, mediation, settlement negotiation, arbitration procedures, and governance systems aligned with international best practices in claims and dispute management.
Introduction
Contractual claims and disputes are among the most significant challenges affecting project delivery, operational continuity, financial performance, and stakeholder relationships across industries. Complex contracts, changing project conditions, poor documentation practices, delayed decision-making, and weak communication systems often contribute to disputes that result in cost overruns, delays, reputational damage, and legal exposure. Organizations therefore require strong claims management and dispute resolution systems to protect commercial interests and maintain project stability.
This professional training course provides participants with advanced competencies in claims administration, contractual dispute handling, negotiation, mediation, arbitration, and risk management. The course emphasizes practical approaches to claims preparation, evidence collection, delay analysis, contract interpretation, dispute prevention, settlement negotiation, and governance oversight to help organizations reduce disputes, strengthen contractual compliance, improve project continuity, and enhance long-term stakeholder relationships.
Learning Objectives
By the end of this course, participants will be able to:
- 01Manage contractual claims effectively and professionally
- 02Prevent and resolve disputes proactively
- 03Strengthen negotiation, mediation, and settlement capabilities
- 04Improve claims documentation and reporting systems
- 05Enhance contractual compliance and governance frameworks
- 06Conduct delay analysis and impact assessments accurately
- 07Apply arbitration and dispute resolution procedures effectively
- 08Strengthen project risk management and commercial protection systems
Who Should Attend
This course is designed for:
- Contract Managers and Administrators
- Legal Advisors and Commercial Counsel
- Project and Program Managers
- Procurement and Supply Chain Specialists
- Engineers and Technical Professionals
- Compliance and Governance Officers
- Commercial and Operations Managers
- Construction and Infrastructure Professionals
- Claims and Risk Management Specialists
- PMO and Project Controls Teams
Training Methodology
The course uses a practical and interactive approach combining:
- Claims management simulations and dispute exercises
- Contract review and analysis workshops
- Negotiation and mediation roleplay activities
- Legal and commercial case study discussions
- Documentation and evidence management exercises
- Arbitration and dispute resolution scenarios
- Group discussions and practical problem-solving sessions
Organizational Impact
Organizations will benefit through:
- Reduced contractual disputes and litigation risks
- Improved project continuity and operational stability
- Stronger contractual compliance and governance systems
- Enhanced financial performance and claims recovery
- Improved stakeholder communication and relationships
- Better dispute prevention and risk mitigation practices
- Increased organizational resilience and accountability
Personal Impact
Participants will be able to:
- Improve contractual claims management expertise
- Strengthen negotiation and mediation skills
- Enhance dispute resolution and analytical capabilities
- Improve contract interpretation and documentation practices
- Build commercial and stakeholder management competencies
- Strengthen strategic thinking and risk management abilities
- Increase confidence in managing complex contractual disputes
Course Outline
- Principles and frameworks of contractual claims management
- Common sources of disputes and contractual conflicts
- Governance, accountability, and compliance systems
- Contract interpretation and legal obligation analysis
- Documentation standards and records management practices
- Stakeholder communication and escalation procedures
- Risk identification and dispute prevention strategies
- Legal and regulatory considerations in claims management
- Building effective claims governance systems
- Claims preparation and submission methodologies
- Evidence collection, validation, and records management
- Delay analysis techniques and scheduling impact assessments
- Cost impact analysis and financial claims evaluation
- Reporting systems, templates, and communication tools
- Compliance monitoring and contractual documentation standards
- Corrective action planning and mitigation strategies
- Managing change orders, variations, and compensation events
- Best practices in claims administration and reporting
- Negotiation frameworks and dispute resolution techniques
- Mediation processes and settlement facilitation methods
- Cross-cultural negotiation and stakeholder engagement strategies
- Communication, persuasion, and influence techniques
- Managing difficult conversations and conflict situations
- Relationship preservation and collaborative problem-solving
- Negotiating claims settlements and commercial agreements
- Strategic stakeholder communication during disputes
- Building long-term dispute prevention and collaboration systems
- Arbitration systems, procedures, and contractual provisions
- Litigation management considerations and legal processes
- Contract breach management and enforcement mechanisms
- Insurance, indemnity, and liability management principles
- Crisis response planning and dispute escalation frameworks
- Strategic risk mitigation and contractual protection strategies
- Business continuity and operational resilience systems
- Managing reputational and financial risks during disputes
- Evidence presentation and legal documentation practices
- Leadership competencies in claims and dispute management
- Lessons learned and organizational improvement systems
- Continuous improvement frameworks for claims administration
- Organizational resilience and governance strengthening strategies
- Strategic implementation and dispute management planning
- Digital tools and technologies in claims management
- Building accountability and compliance-focused cultures
- Long-term governance and contract performance optimization
- Action planning and dispute management implementation strategies
Certification
Certificate of Completion awarded on successful programme conclusion
At Strategic Revenue Africa, our certification goes beyond proof of attendance—it represents practical competence and measurable capability. Upon successful completion of our training programs, participants are awarded a Certificate of Completion from Strategic Revenue Africa, recognizing their ability to apply acquired knowledge in real-world settings. As an organization focused on architecting sustainable revenue and strengthening organizational performance, our certifications signal that participants are equipped with skills that drive results, not just theory.
Programme Inclusions
- Course materials & workbook
- Certificate of completion
- Post-training support (90 days)
Schedule & Investment
Upcoming Dates & Fees
LocationScheduleInvestmentLanguage
Frequently Asked Questions
About Advanced Claims Management and Contractual Dispute Handling Training Course
This 5-day course strengthens claims administration, contractual dispute handling and negotiation strategies for complex projects and contracts. It covers claims identification and preparation, entitlement and quantum, notices and records, dispute-resolution mechanisms, and negotiating settlements that protect commercial and contractual positions.
It suits contract and claims managers, project and commercial managers, quantity surveyors and engineers, procurement and legal staff, and professionals managing claims and disputes on construction, infrastructure and supply contracts across Africa.
You will learn to identify and substantiate claims, manage notices and records, assess entitlement and quantum, choose the right dispute-resolution route, and negotiate settlements, reducing the cost and delay that disputes cause on complex projects.
You will be able to prepare and defend claims, maintain robust contemporaneous records, manage contractual notices and timelines, navigate negotiation, mediation, adjudication and arbitration, and protect your organisation's contractual position.
It runs as a live online cohort and in person in cities such as Nairobi, Lagos, Accra, Kigali and Dubai, with a Certificate of Completion and post-training support, and can be delivered in-house for project and contract teams across Africa.
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